Cancellation & Refund Policy

Edunxt Tech Learning
Effective Date: November 30, 2024

Overview

Edunxt Tech Learning maintains a professional cancellation and refund policy aligned with international standards for digital services, AI solutions, and consultancy engagements.

1. Service Categories

1.1 Digital Products & Educational Resources

E-books, courses, templates, and downloadable materials
Instant access upon purchase completion

1.2 AI Services & Solutions

Custom AI development projects
Machine learning implementations
Educational technology platforms

1.3 AI Consultancy Services

Strategic advisory engagements
Enterprise transformation projects
Professional consulting arrangements

2. Cancellation Policy

2.1 Digital Products

Cancellation Window: 7 days from purchase date
Conditions: Cancellation not permitted after content is accessed or downloaded

2.2 AI Services & Development Projects

Cancellation Terms: Governed by individual service agreements
Notice Period: 14 days written notice required
Completion Status: Cancellations subject to work completed and milestone payments

2.3 Consultancy Engagements

Cancellation Framework: Specified in consulting agreements
Professional Fees: Non-refundable retainer and completed session fees apply

3. Refund Policy

3.1 Digital Products

Standard Policy: No refunds after access or download

Exceptions:

Technical issues preventing legitimate access (replacement or refund offered)
Significant discrepancy between product description and delivered content (subject to verification within 7 days)
Platform errors or processing failures

Not Eligible:

Change of preference
User error in purchase selection
Compatibility issues with user devices

3.2 AI Services & Custom Development

Refund Structure: Based on project milestones and deliverables completed
Quality Assurance: Issues addressed through revision protocols per service agreement
Deposit Policy: Initial deposits are non-refundable upon project commencement

3.3 Consultancy Services

Session-Based Fees: Non-refundable once sessions are conducted
Retainer Fees: Non-refundable upon engagement commencement
Early Termination: Prorated refunds may apply per agreement terms

4. Refund Processing

4.1 Timeline

Review Period: 3-5 business days
Processing Duration: 6-8 business days upon approval
Total Timeframe: Up to 14 business days from request submission